Publication Date: 22/01/2026

Deadline Date: 20/02/2026

Reference: TKR-20260122-FTS-34328240

Value of Contact: £12,000

Estimated Annual Value: £12,000

Type of Procedure: Services Contract

Nature of Procurement: Invitation to tender (Contract Notice)

Description:

This specification sets out the minimum standards and requirements for the routine cleaning, deep cleaning, and management of public toilet facilities. The aim is to ensure that facilities are clean, hygienic, safe, presentable, and compliant with relevant health and safety legislation at all times.
2. Scope
This specification applies to all public toilet facilities owned or managed by the Council located in the earlier plan, including but not limited to:
• Male, female and accessible (disabled) toilets
• Baby changing facilities
• External areas immediately adjacent to toilet buildings (entrances, steps, ramps)
The public toilets consist of:
Ladies toilet
3no. general access toilets
2no. general access sinks
1no. disabled access toilet with sink
1no. baby change
Gentlemen’s toilet
3no. urinals
1no. general access toilet
2no. general access sinks
1no. disabled access toilet with sink
1no. baby change
3. Standards and Legislation
Cleaning services must be delivered in accordance with:
• Health and Safety at Work etc. Act 1974
• Control of Substances Hazardous to Health (COSHH) Regulations
• Equality Act 2010 (in relation to accessible facilities)
• Manufacturer’s instructions for cleaning products and equipment
4.1Routine Cleaning
Unless otherwise agreed, public toilets shall be cleaned daily, including weekends and public holidays, during periods when the facilities are open to the public. Toilets are to be locked after cleaning (between 6pm and 7pm).
5. Cleaning Tasks
Each routine clean shall include, as a minimum:
• Sweep and wet clean all floors using appropriate disinfectant
• Clean and disinfect all WC pans, urinals, cisterns and seats (including undersides)
• Clean and disinfect sinks, taps, soap dispensers and hand dryers
• Clean mirrors, ledges and splashbacks
• Remove graffiti, marks and splashes from walls and doors where practicable
• Clean baby changing units and disinfect contact surfaces
• Clean internal doors, handles, locks and partitions
• Empty general waste bins and dispose of waste appropriately
• Refill consumables (toilet paper, soap). Consumables are provided by Aylsham Town Council. 
5.2Accessible Toilets
• Give particular attention to grab rails, alarm cords, door handles and support fixtures
• Ensure emergency alarm cords are free-hanging and unobstructed
5.3External Areas
• Sweep entrances and remove litter
• Clean external door handles and push plates
• Report fly-tipping or hazardous waste immediately
5.4Deep Cleaning
A full deep clean shall be carried out at least monthly, or more frequently if required, and shall include descaling of sanitary fittings, machine scrubbing of floors, and thorough cleaning of walls, ceilings, vents and fittings.
Aylsham Town Council may make additional requests for cleaning as a result of damage or vandalism.
6. Cleaning Materials
The contractor shall supply all cleaning materials, equipment and PPE unless otherwise agreed. All products must:
• Be suitable for public toilet environments
• Be used in accordance with COSHH requirements
• Be environmentally responsible
7. Inspections and Reporting
• A cleaning log must be completed and signed at each visit
• Any defects, damage, vandalism, graffiti, blockages, leaks or maintenance issues must be reported to the Council promptly
• The Council reserves the right to carry out unannounced inspections
8. Performance Standards
The required standard is one of visible cleanliness, no offensive odours, fully stocked consumables, and safe, hygienic facilities. Repeated failure to meet this standard may result in corrective action or contract review.
9. Working Times
Cleaning should normally be carried out at times that minimise disruption to the public. Where cleaning must occur during opening hours, facilities should be closed for the shortest time reasonably practicable. The toilets should be locked afterwards (between the hours of 6pm and 7pm daily)
10. Customer Care
Cleaning staff must:
• Act courteously and professionally at all times
• Wear identifiable work clothing where required
• Be mindful that facilities are used by vulnerable members of the public
11. Review
This specification will be reviewed periodically by the Council and may be amended to reflect changes in legislation, usage patterns, or service requirements.
12. Due Diligence
Contractors will be expected to provide the Town Council with:
• A copy of their public liability insurance
• Risk assessments for the work
• Confirmation that COSHH assessments have been done for all materials used.
• Confirmation that all staff are either trained in safeguarding or have a valid DBS check less than 3 years old.
II.1.7) Total value of the procurement
Value (including VAT)
14,400
Value (excluding VAT)
12,000
Currency
GBP
II.2) Description
II.2.1) Title
Contract/Lot No
1
II.2.2) CPV codes
Main CPV code
90910000
II.2.3) Place of performance
NUTS code
UKC – NORTH EAST (ENGLAND)
UKD – NORTH WEST (ENGLAND)
UKE – YORKSHIRE AND THE HUMBER
UKF – EAST MIDLANDS (ENGLAND)
UKG – WEST MIDLANDS (ENGLAND)
UKH – EAST OF ENGLAND
UKI – LONDON
UKJ – SOUTH EAST (ENGLAND)
UKK – SOUTH WEST (ENGLAND)
II.2.5) Award Criteria
Cost to the council
Environmental responsibility
Quality of service
Reliability of service
II.2.6) Estimated Value
Value (excluding VAT)
12,000
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-04-01 00:00
End
2027-03-31 23:59
Duration
1 year
Possible extension
2028-03-31 23:59
Extended duration
2 years
This contract is subject to renewal
Yes
Description of renewals
Subject to council decision

III)Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Particular suitability
Small and medium-sized enterprises (SME)

IV)Procedure
IV.1) Description
IV.1.1) Type of procedure
Below threshold – open competition
IV.2) Administrative information
IV.2.1) Tender period dates
Enquiry deadline
2026-02-20 12:00
IV.2.2) Tender submission deadline
2026-02-20 12:00

VI)Complementary information
Link to source/bidding documents
https://www.find-tender.service.gov.uk/Notice/Attachment/A-10774
https://www.find-tender.service.gov.uk/Notice/Attachment/A-10775
https://www.find-tender.service.gov.uk/Notice/005839-2026
VI.5) Date of dispatch of this notice
2026-01-22 14:56

Awarding Authority:

Aylsham Town Council Postal address: Town Hall Town: Market Place, Aylsham Region: UKH15 Postal code: NR11 6EL Country: United Kingdom Contact Person: Faye LeBon Telephone: 01263733354 Email: [email protected] Internet address http://www.aylsham-tc.gov.uk