Publication Date: 23/02/2026

Deadline Date: 23/03/2026

Reference: TKR-20260223-FTS-34853890

Value of Contact: £160,000,000

Estimated Annual Value: £32,000,000

Type of Procedure: Services Contract

Nature of Procurement: Invitation to Tender (Contract Notice)

Description:

We are looking for one or more partners to deliver the following services:
Lot 1 – Facilities Management – including cleaning, helpdesk, building maintenance and minor works
Lot 2 – Security Guards – static guarding to mainly 29 operational and corporate sites plus adhoc security guarding as required
Lot 3 – Catering across 3 corporate sites
Lot 4 – Vending services – supply, stocking and maintenance of hot drink and can/snack machines across 18 operational and corporate sites.
Each lot to be awarded to one supplier but suppliers can be successful for more than one lot. Facilities Management services vary significantly by site but touch all of our 3,935 sites to some extent as it includes a lot of our compliance responsibilities as well as reactive call-out services.
All 4 lots will be awarded for an initial 5 year term as we want suppliers to work with us for the long term to deliver sustainable improvements to our estate and help us make a difference.
Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday 23 March 2026, at 10:00 am .
II.1.5) Estimated Total Value
Value (including VAT)
192,000,000
Value (excluding VAT)
160,000,000
Currency
GBP
II.1.7) Total value of the procurement
Value (including VAT)
163,300,000
Value (excluding VAT)
159,190,000
Currency
GBP
II.2) Description
II.2.1) Title
Facilities Management
Contract/Lot No
1
II.2.2) CPV codes
Main CPV codes
79993000
90919100
II.2.3) Place of performance
NUTS code
UKI – LONDON
UKJ – SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
This facilities management lot encompasses both soft and hard services at nearly 4,000 sites across the Thames Water region to various extents. For example 102 sites require cleaning, 144 require HVAC maintenance, 812 sites require asbestos surveys, 854 sites require legionella testing, 94 sites require fire system maintenance and all sites may require reactive call-outs.
In addition to site-based activities, we also have 113 water fountains and 19 public spaces we need you to clean and maintain across London City.
We require one supplier to directly deliver or manage subcontractors to deliver the entire range of services and to staff a helpdesk to manage incoming calls/requests and site access management. We are looking for a proactive supplier who can work with us to generate and implement ideas on how to ensure compliance and improve standards on our sites.
Note that minor reactive work is included in the scope of this lot up to a maximum of £15,000 per project which will be directly awarded.
II.2.5) Award Criteria
Quality
Name:Technical
Weighting:55
Quality
Name:Contractual terms
Weighting:5
Price
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
117,000,000
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2027-04-01 00:00
End
2032-03-31 23:59
Duration
5 years
Possible extension
2035-03-31 23:59
Extended duration
8 years
This contract is subject to renewal
Yes
Description of renewals
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.
II.2.11) Information about options
Options: Yes
Description of options
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
II.2) Description
II.2.1) Title
Security guard services
Contract/Lot No
2
II.2.2) CPV codes
Main CPV code
79710000
II.2.3) Place of performance
NUTS code
UKI – LONDON
UKJ – SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
We are looking for one security partner to work with us to provide security guards across a range of permanent Thames Water locations as well as surge guarding and adhoc support in times of security events both on and off Thames Water sites. We currently have static guards on 29 sites including operational and corporate office sites who mainly manage access control for our staff, our visitors and our contractors during site opening hours.
In addition we have events on sites such as broken access control and in public places such as guarding bottled water stations which require temporary guarding, sometimes taking over from our emergency mobile patrols.
Please note that NSI Silver is a mandatory requirement.
II.2.5) Award Criteria
Quality
Name:Technical
Weighting:55
Quality
Name:Contractual terms
Weighting:5
Price
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
38,000,000
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2027-04-01 00:00
End
2032-03-31 23:59
Duration
5 years
Possible extension
2035-03-31 23:59
Extended duration
8 years
This contract is subject to renewal
Yes
Description of renewals
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.
II.2.11) Information about options
Options: Yes
Description of options
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
II.2) Description
II.2.1) Title
Catering services
Contract/Lot No
3
II.2.2) CPV codes
Main CPV code
55520000
II.2.3) Place of performance
NUTS code
UKI – LONDON
UKJ – SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
We are looking for a catering provider to work with us to offer a subsidised coffee, snack and hot meal provision in our three main office buildings: two in Reading and one in Swindon town centre. We require the provider to provide breakfast, lunch and snacks to our office-based staff as well as hospitality services if required on site. The catering provider will be responsible for waste segregation, providing consumables and maintaining Thames Water-owned catering equipment.
II.2.5) Award Criteria
Quality
Name:Technical
Weighting:55
Quality
Name:Contractual terms
Weighting:5
Price
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
3,000,000
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2027-04-01 00:00
End
2032-03-31 23:59
Duration
5 years
Possible extension
2035-03-31 23:59
Extended duration
8 years
This contract is subject to renewal
Yes
Description of renewals
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.
II.2.11) Information about options
Options: Yes
Description of options
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
II.2) Description
II.2.1) Title
Vending services
Contract/Lot No
4
II.2.2) CPV codes
Main CPV codes
42933000
42968100
II.2.3) Place of performance
NUTS code
UKI – LONDON
UKJ – SOUTH EAST (ENGLAND)
II.2.4) Description of the procurement
We are looking for one vending supplier to provide us with a fully managed service for hot drink and snack/can vending to include machine provision, replenishment, cleaning and maintenance across 18 corporate and operational sites for at least five years.
II.2.5) Award Criteria
Quality
Name:Technical
Weighting:55
Quality
Name:Contractual terms
Weighting:5
Price
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
1,190,000
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2027-04-01 00:00
End
2032-03-31 23:59
Duration
5 years
Possible extension
2035-03-31 23:59
Extended duration
8 years
This contract is subject to renewal
Yes
Description of renewals
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.
II.2.11) Information about options
Options: Yes
Description of options
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.

III)Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Particular suitability
Small and medium-sized enterprises (SME)

IV)Procedure
IV.1) Description
IV.1.1) Type of procedure
Competitive flexible procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Envisaged maximum number of participants to the framework agreement
4
IV.1.10) Identification of the national rules applicable to the procedure
Information about national procedures is available at
PSQ – ITN – Negotiation – Award
IV.2) Administrative information
IV.2.1) Tender period dates
Enquiry deadline
2026-03-16 17:00
Estimated award decision date
2026-12-11 23:59
IV.2.4) Languages in which tenders or requests to participate may be submitted
English
Deadline for requests to participate
2026-03-23 10:00

VI)Complementary information
Link to source/bidding documents
https://www.find-tender.service.gov.uk/Notice/016112-2026
Conflicts assessment prepared/revised
Yes
VI.1) Information about recurrence
This is a recurrent procurement
Yes
VI.5) Date of dispatch of this notice
2026-02-23 14:16

Awarding Authority:

THAMES WATER UTILITIES LIMITED Postal address: Clearwater Court Town: Reading Region: UKJ11 Postal code: RG1 8DB Country: United Kingdom Email: [email protected]