Publication Date: 16/12/2025
Deadline Date: 15/01/2026
Reference: TKR-20251216-FTS-33735405
Value of Contact: £ 1,230,253
Estimated Annual Value: £ 410,084
Type of Procedure: services contract
Nature of Procurement: Invitation to tender (contract notice)
Description:
The British High Commission (BHC) and British Deputy High Commissions (BDHCs) in India intends to engage a competent supplier(s) through a competitive tender process for providing houskeeping services at offices across India.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider(s) and continued business requirement at the BHC and BDHCs.The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
The scope includes cleaning of offices, residences, recreational areas, and event spaces, along with waste management, composting, and support for meetings and functions. Contractors must provide trained personnel, equipment, and consumables, and adhere to strict hygiene, safety, and performance standards. Services also cover reactive and planned cleaning, including high-level surfaces, IT rooms, and food preparation areas.
There will be 7 LOTs (7 ITTs) in the teder repersenting the High Commission and Deputy High Commissions accross India where housekeeping services are required, Interested bidder can apply in minimum one lot to all lots as per their presence and expertise. The Seven deivery locations are
1. British High Commission in New Delhi
2. British Deputy High Commission in Mumbai
3. British Deputy High Commission in Chennai
4. British Deputy High Commission in Bangaluru
5. British Deputy High Commission in Kolkata
6. British Deputy High Commission in Ahmedabad
7. British Deputy High Commission in Hyderabad
II.1.7) Total value of the procurement
Value (including VAT)
1,230,253
Value (excluding VAT)
1,230,253
Currency
GBP
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British High Commission in New Delhi
Contract/Lot No
1
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British High Commission in New Delhi requires comprehensive housekeeping services across its 24-acre compound, which includes office buildings, 70 residential accommodations, and ancillary facilities. The scope covers routine and planned cleaning of internal and external areas, waste management with composting solutions, roof and gutter cleaning, and support for meetings and events. Services also include replenishment of consumables, handling logistics such as loading/unloading furniture, and maintaining hygiene standards in kitchens, toilets, and recreational areas. Additional requirements include provision of a swimming pool lifeguard and adherence to green cleaning practices.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British High Commission, New Delhi.The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
710,407
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British Deputy High Commission in Mumbai
Contract/Lot No
2
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British Deputy High Commission in Mumbai requires housekeeping services for its office premises at location. The scope includes daily cleaning of offices, toilets, pantries, and common areas, waste segregation and disposal, and support for meetings and events. The contractor must ensure replenishment of consumables, maintain hygiene standards, and provide manpower for ad-hoc tasks such as moving furniture. Weekend and public holiday coverage may be required, with overtime compensation applicable.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British Deputy High Commission, Mumbai .The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
73,459
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British Deputy High Commission in Chennai
Contract/Lot No
3
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British Deputy High Commission in Chennai requires housekeeping services for its office and residential properties, including the official residence ‘Cottingley.’ Services include routine and planned cleaning, waste management, and pantry maintenance. Additional requirements include a professional gardener for the large garden, a pool operator who can assist with housekeeping tasks, and carpet shampooing services. Support for official events and adherence to hygiene standards in kitchens and toilets are mandatory.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British Deputy High Commission, Chennai .The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
181,941
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British Deputy High Commission in Bengaluru
Contract/Lot No
4
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British Deputy High Commission in Bengaluru requires housekeeping services for its office and residential properties. The scope includes routine cleaning, waste management, and pantry upkeep. The contractor must provide relievers for existing housekeeping staff and assist with tea/coffee service for visitors. Additional tasks include support for meetings and events, replenishment of consumables, and adherence to hygiene standards.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British Deputy High Commission, Bengaluru .The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
97,177
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British Deputy High Commission in Kolkata
Contract/Lot No
5
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British Deputy High Commission in Kolkata requires housekeeping services for its office and residential property. The scope includes routine and planned cleaning, waste management, and pantry maintenance. Additional requirements include a full-time gardener at the residence and a part-time gardener at the office, carpet cleaning for an area of 212.21 square meters, when required, and tea/coffee service for visitors. Support for events and adherence to hygiene standards are essential.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British Deputy High Commission, Kolkata .The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
91,812
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British Deputy High Commission in Ahmedabad
Contract/Lot No
6
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British Deputy High Commission in Ahmedabad requires housekeeping services exclusively for its residence. The scope includes daily cleaning, laundry, kitchen upkeep, and waste segregation. Additional tasks include periodic deep cleaning, coordination for maintenance works (plumbing, electrical, carpentry), and support for events at the residence. The contractor must ensure proper inventory management and compliance with hygiene standards.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British Deputy High Commission, Ahmedabad .The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
20,484
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
II.2) Description
II.2.1) Title
Providing Housekeeping Services at the British Deputy High Commission in Hyderabad
Contract/Lot No
7
II.2.2) CPV codes
Main CPV code
98341110
II.2.3) Place of performance
NUTS code
IN – India
II.2.4) Description of the procurement
The British Deputy High Commission in Hyderabad requires housekeeping services for its residence, which hosts official events and dinners. The scope includes routine cleaning, laundry, kitchen maintenance, and assistance during events, including serving guests and washing utensils. Additional requirements include a gardener for the residence, waste disposal services in coordination with local authorities, and adherence to hygiene standards. The contractor must also provide manpower for lifting heavy objects as needed.
The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider and continued business requirement at the British Deputy High Commission, Hyderabad.The contract is expected to start from 1 March 2026 and shall expire on 28 Feb 2029 (tentative dates for the initial contract phase).
Detailed scope, cleaning schedule and rest of other infirmation will be mentioned in tender documents.
II.2.5) Award Criteria
Quality
Name:Technical Criteria 1 – Experience & Capability
Weighting:15
Quality
Name:Technical Criteria 2 – Internal HR Practices
Weighting:10
Quality
Name:Technical Criteria 3 – Methodology
Weighting:10
Quality
Name:Technical Criteria 4 – Quality Assurance
Weighting:5
Quality
Name:Technical Criteria 5 – Mobilization
Weighting:5
Quality
Name:Technical Criteria 6 – Escalation Matrix and Staff Details
Weighting:10
Quality
Name:Technical Criteria 7 – Health and Safety (H&S)
Weighting:5
Cost
Name:Commercial
Weighting:40
II.2.6) Estimated Value
Value (excluding VAT)
54,973
Currency
GBP
II.2.7) Contract dates (estimated)
Start
2026-03-01 00:00
End
2029-02-28 23:59
Duration
3 years
Possible extension
2031-02-28 23:59
Extended duration
5 years
This contract is subject to renewal
Yes
Description of renewals
Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.
III)Legal, economic, financial and technical information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
Particular suitability
Small and medium-sized enterprises (SME)
Voluntary, community and social enterprises (VCSE)
III.1.3) Technical and professional ability
Additional technical selection criteria
Please refer the documentation in tender pack
Please refer the documentation in tender pack
Please refer the documentation in tender pack
Please refer the documentation in tender pack
Please refer the documentation in tender pack
Please refer the documentation in tender pack
Please refer the documentation in tender pack
III.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
All the invoices will be raised at the end of month to the contract managers. payment of all valid invouce will be done with in 30 days.
IV)Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement
Yes
IV.2) Administrative information
IV.2.1) Tender period dates
Enquiry deadline
2026-01-09 17:00
Estimated award decision date
2026-01-30 23:59
IV.2.2) Tender submission deadline
2026-01-15 17:00
IV.2.4) Languages in which tenders or requests to participate may be submitted
English
VI)Complementary information
Link to source/bidding documents
https://www.find-tender.service.gov.uk/Notice/083168-2025
Conflicts assessment prepared/revised
Yes
VI.5) Date of dispatch of this notice
2025-12-16 10:03
Awarding Authority:
Official name: Foreign, Commonwealth and Development Office Postal address: King Charles Street Town: London Region: UKI32 Postal code: SW1A 2AH Country: United Kingdom Contact Person: Nikhil Kalra Email: [email protected] Internet address https://www.gov.uk/government/organisations/foreign-commonwealth-development-office
