United Kingdom-Exeter: Cleaning Service Contract

To provide cleaning services for Avon & Somerset Police, Devon & Somerset Fire and Rescue, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police.
II.1.5) Estimated total value:
Value excluding VAT:36400000 Currency: GBP
II.1.6) Information about lots
The contract is divided into lots: yes
II.2) Description
II.2.1) Title: Dorset Police
Lot No:4
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26
II.2.1) Title:Gloucestershire Police
Lot No:5
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26
II.2.1) Title:Wiltshire Police
Lot No:6
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26
II.2.1) Title:Avon and Somerset Police
Lot No:1
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26
II.2.1) Title:Devon and Cornwall Police
Lot No:2
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26
II.2.1) Title:Devon and Somerset Fire and Rescue Service
Lot No:3
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26
II.2.1) Title:Avon and Somerset Police, Devon and Cornwall Police, Devon and Somerset Fire and Rescue Service, Dorset Police, Gloucestershire Police and Wiltshire Police
Lot No:7
II.2.2)Additional CPV code(s)
Main CPV code: 90910000
II.2.3) Place of performance
Nuts code:
Main site or place of performance:
Sites across Dorset Police area

II.2.4) Description of the procurement
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.
II.2.5) Award criteria

II.3) Estimated date of publication of contract notice
2025-05-26

IV.1) Description

IV.1.8) Information about the Government Procurement Agreement(GPA)
The procurement is covered by the Government Procurement Agreement: no

VI.2) Information about electronic workflows
VI.3) Additional information:
1150 – CLEANING SERVICETHIS NOTICE IS FOR PRIOR INFORMATION ONLY FOR THE PURPOSES OF IDENTIFYING SUPPLIERS TO TAKE PART IN EARLY MARKET ENGAGEMENT AND IS NOT A CALL FOR COMPETITION.Devon & Cornwall Police, Devon & Somerset Fire and Rescue (DSFRS), Dorset Police, Gloucestershire Police and Wiltshire Police has a cleaning service in place which expires on 31 January 2026 (although it may not expire until 31 March 2026 so that the new service commences on 1 April 2026 to align with the financial year). The South West Police Procurement Service (SWPPS), on behalf of Avon & Somerset Police, Devon & Cornwall Police, Dorset Police, Gloucestershire Police and Wiltshire Police, are currently undertaking early market engagement and considering various route to market options in order to run a successful procurement process for their future cleaning service requirements. Avon & Somerset Police will be included in the future service, but won’t onboard until 10 September 2026, as that is when their current contract expires. The provision of a cleaning service includes general office cleaning, custody cleaning, Sexual Assault Referral Centre (SARCs) cleaning, periodic cleaning, call-off cleaning, vehicle cleaning, window cleaning and the provision and distribution of cleaning consumables where required by each Customer. It should be noted that not all Customers need all of the cleaning services described and that will be made clear in the tender documentation.The purpose of the Prior Information Notice (PIN) is for early engagement with the market prior to undertaking a formal tender process which is anticipated to commence in May 2025. This is in support of developing the requirements for the provision of cleaning services to its premises. The engagement will also cover some broader areas which support developing the approach to the procurement, conditions of participation, identifying suppliers and building capacity in the market. The outcome of the market engagement will assist in refining its high-level requirements to feed into the tender documentation. The market engagement is to openly consult with the wider market place to share our requirements and gather information whilst also providing information on our current position. We will be seeking input from the supply market to inform our requirements, to help formulate our specification for the services and help identify routes to market. If you are interested in supporting SWPPS with this engagement, please respond to this PIN to [email protected], and you will be emailed a pre-market engagement questionnaire, which includes some customer background information, so you can do any preparatory work you think necessary before attending a Microsoft Teams meeting to discuss your responses if you so wish. The closing date for pre-market engagement questionnaire returns and subsequent Team meetings will be midday on Thursday 27 February 2025.SWPPS are committed to ensuring fairness, openness and transparency, and to follow the Public Contract Regulations 2015. The PIN is issued solely for the purpose of conducting pre-procurement market testing and engagement. Interested parties will not be prejudiced or advantaged by any response or lack thereof to the PIN. This PIN does not constitute a call for competition to procure any services, supplies or works for SWPPS. SWPPS are not liable for any costs, fees, or expenses incurred by any party in replying to the PIN.