Publication Date: 08/07/2025

Deadline Date: 10/08/2025

Reference: TKR-20250708-FTS-31320854

Value of Contact: £ 45,000,000

Estimated Annual Value: £ 11,250,000

Type of Procedure: Services Contract

Nature of Procurement: Pre-information procedures (contract notice)

Description:

The James Paget University Hospitals NHS Foundation Trust is a 500-bed (approx.) acute hospital serving 250,000 people in Norfolk and Suffolk. The Trust aims to improve efficiency and quality by engaging a specialist provider (or providers) for soft FM services. This RFI (Request for Information) is soliciting information from experienced FM suppliers on how they would deliver these services under contract, with an emphasis on cost savings, high service quality, and innovation. The Trust intends to act quickly – aiming to award a contract within six months of this RFI issuance – to ensure uninterrupted service delivery and rapid realisation of savings. Respondents should describe how they would organise and manage all the soft FM services listed below, tailored to the James Paget Hospital (approximately 500 in-patient beds, 24/7 emergency services) 1. Cleaning and Housekeeping: Daily ward and department cleaning; deep/terminal cleans of wards, rooms and theatres; hygiene and infection-control cleaning (floors, surfaces, restrooms); public‐area cleaning (lobbies, corridors); decontamination room cleaning; outbreak response cleaning. Office spaces cleaning. 2. Patient, Staff and Visitor Catering: Nutritional meal preparation and delivery for patients (including special diets); staff dining and cafeteria services; visitor and retail catering outlets (cafés, coffee shops, vending machines); ward hostess, hydration rounds and bedside meal ordering systems; catering management and menu planning. 3. Portering: Patient portering (bed moves, escort services, and couriering samples); internal logistics (moving equipment, stores and linen to wards); mortuary support (transfer of bodies); mail and specimen collection; patient discharge escorts. Supporting with fire alarms and operational incidents. 4. Security and Access Control: Consisting of security guards and patrols (24/7); CCTV and alarm monitoring; controlled entry/exit screening; security lockouts; ward security and enhanced security for disruptive patients to support clinical staff, 1-1 and mental health support (e.g. for paediatric or psychiatric units); lone-worker alarms. Assist and support with operational incidents and fire or other necessary evacuations. 5. Window Cleaning and Exterior Cleaning: Regular interior and exterior window washing; facade and canopy cleaning; cleaning of external seating or smoking. 6. Switchboard Services; Telephone switchboard/helpline for public and staff. 7. Post Room and Mail Handling: Sorting and delivery of incoming and outgoing mail, packages and pathology specimens. Further details are included in the RFI document available here: https://atamis-1928.my.site.com/s/Welcome
II.1.5) Estimated Total Value
Value (including VAT)
54,000,000
Value (excluding VAT)
45,000,000
Currency
GBP
II.2) Description
II.2.1) Title
Contract/Lot No
1
II.2.2) CPV codes
Main CPV code
79993100
II.2.3) Place of performance
NUTS code
UKH15 – Norwich and East Norfolk
II.2.7) Contract dates (estimated)
Start
2026-02-01 00:00
End
2030-01-31 23:59
Duration
4 years
Possible extension
2033-01-31 23:59
Extended duration
7 years
This contract is subject to renewal
Yes
II.3) Estimated date of publication of contract notice
2025-10-01 23:59

VI)Complementary information
Link to source/bidding documents
https://www.find-tender.service.gov.uk/Notice/038108-2025
VI.5) Date of dispatch of this notice
2025-07-08 10:14
VI.6) Engagement information
Engagement deadline
2025-07-25 23:59
Engagement process description
Please respond to the Request for Information (Ref:C374564) which can be accessed via Atamis at the link below: https://atamis-1928.my.site.com/s/Welcome

Awarding Authority:

Official name: James Paget University Hospitals NHS Foundation Trust Postal address: Lowestoft Road, Gorleston Town: Great Yarmouth Region: UKH15 Postal code: NR31 6LA Country: United Kingdom Contact Person: Julie Averies Email: [email protected] Internet address https://www.jpaget.nhs.uk/